Client Services
The Atelier Concierge
Inquire regarding bespoke private appointments, styling counsel, or current orders.
Send An Inquiry
Flagship & Atelier
New York Flagship
740 Madison Avenue
New York, NY 10065
Concierge Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Direct Channels
Email: concierge@velora.com
Telephone: +1 (800) 492-8170
Social & Editorial
Assistance
Frequently Inquired
Private atelier fittings can be scheduled via our concierge contact form or directly through concierge@velora.com. Appointments include personalized garment selection with our senior styling team.
VELORA provides complimentary climate-neutral express shipping on all orders totaling $150 or more. Orders are prepared in our signature warm ivory presentation packaging.
We offer an unconditional 28-day complimentary return window for unworn items in original atelier packaging with all security tags intact.